PAYMENT TERMS
Net 30 day payment terms are extended to federal, state, regional and local government agencies, municipalities, institutions, military and schools only. We gladly accept Visa, Mastercard, Discover and American Express as forms of pre-payment (international credit cards, not accepted). Additional acceptable forms of pre-payment include, money order(United States only),cashier/bank check(United States only), wire transfer and personal/company check(allow 7-10 business days to clear issuing United States financial institution & 30-45 days from international financial institution). No COD’s. Credit accounts must be paid within the terms agreed upon. Accounts not paid within agreed terms will be subject to a 1.5% monthly service charge which is an annual percentage rate of 18%. A $25.00 penalty will be charged for each check returned for any reason. Note on bank wire transfers: We have been experiencing a high degree of short payments as a result of incorrect data entry from the issuing bank. This can be avoided by asking your banking agent to enter the letters “OUR” in the data field labeled “71A”. If the letters “SHA” are entered, the issuing bank wire transfer fees will be deducted from the wire transfer funds, resulting in a short payment. The customer is responsible for the reimbursement of any bank wire transfer short payments.
MERCHANDISE RETURNS
Products may be returned for refund up to 30 days from original date of purchase. Shipping and handling charges are not refundable. All returns must be pre-arranged with our customer service department. All returns must be accompanied by a Return Authorization Number (RA#) and must be returned in the original packaging in brand new condition. It is the customer’s responsibility to make arrangements and pre-payment for shipping on all products being returned.
This refund policy does not apply to custom orders. All sales are final and no refunds will be given.
Any merchandise being returned that is not deemed defective will be charged a 25% restocking fee. Any deliveries refused for convenience reasons will be charged a 25% restocking fee. Customer will be responsible for both inbound and return freight charges.
Do not ship products back to the address on our website. Products must be shipped back to the address they originally came from.
FREIGHT DAMAGE: VERY IMPORTANT!
Please inspect your shipment carefully before signing carriers receipt. Make notations on the receipt of any exterior damage. If any concealed damage is noticed while unpacking, DO NOT THROW AWAY CARTONS OR PACKING! Call delivering carrier immediately to request on-site inspection on collect shipments. On prepaid shipments, contact us immediately. Carriers allow only 7 days(depending on carrier) to report damage or you will lose claim privileges. If concealed damage is suspected, please contact us immediately. In order for us to file a concealed damage claim with the freight carrier in behalf of the customer, correspondence and damage evidence must be provided to us in writing, preferably via email.
FREIGHT CARRIER RE-DELIVERY CHARGES
All freight carrier re-delivery charges are the sole responsibility of the customer. The shipper cannot be held liable for these charges. We highly recommend adding a 24 hour pre-notification service from the freight carrier to your shipment to avoid missed appointments. Some freight carriers charge a fee for 24 hour pre-notification. Otherwise, freight carriers typically deliver Monday through Friday during normal business hours.
SHIPPING PROCEDURES
UPS of Fed Ex Ground shipments are normally shipped in a reinforced corrugated cardboard box or tube. A signature may be required on some shipments. The carrier will make three attempts for delivery. If the 3rd attempt is unsuccessful, the packages will be returned to the shipper at the customers expense. Customer is responsible for both inbound and outbound shipping charges for shipments returned to sender.
Freight carrier shipments are normally shipped either on a wooden pallet or crate. Deliveries are curbside and will be delivered to a location that is most accessible by a tractor trailer. If delivery is residential, customers are required to be present at time of delivery and assist in removing packages from the back of the truck. An optional liftgate service is available for off loading packages to the ground level at an additional charge and must be pre-arranged by the customer at time of order. Optional inside delivery is available at an additional charge for commercial deliveries only and must be pre arranged by customer at time of order. Inside delivery is ground level only inside door of facility only.
Orders where shipping is included is for the lower 48 United Sates only. Hawaii, Alaska and the US Territories will be quoted freight on a case by case basis.
FREIGHT CHARGES
Rate quotes are good for the same day quoted only and are based solely on information provided by the customer. It may not match freight rates and freight charges used at time of shipment. Freight quotations are not binding by Syclone Corporation and it's subsidiaries. We do our best to provide the most competitive freight rate possible, however if the customer elects to use their own freight carrier, Syclone Corporation will not be responsible for any shipping issues including freight charges or freight damage that may arise from use of the customer's chosen freight carrier.
Due to the unusual nature of the products weight and or size, the cost shipping is not included in the price of some orders. We will email you the shipping cost within 24 hours and will be an additional charge at the lowest possible shipping rate available.
MINIMUM SHIPPING & HANDLING FEE
Minimum shipping & handling fee is $14.50.
INTERNATIONAL SHIPPING POLICY
All customs and duty charges imposed by your port of entry are the sole responsibility of the customer. The shipper cannot be held liable for these charges. Please contact your customs broker or freight forwarder to make arrangements for clearing your shipment from your port of entry.
SHORTAGE POLICY
Customer must call us within 48 hours of receiving the shipment. If claim is made at a later date, we will not be held responsible. The shortage will be subject to investigation. If we find the claim is justified, we will either issue a credit or replace the merchandise. When shortage or damage is due to the freight carrier, a claim must be filed with the carrier immediately.
ORDERING PROCESSING & LEAD TIME
Please review orders. Advise us of errors or disagreements immediately. Please review this confirmation and contact us if there are any corrections or changes. If we do not receive any adjustments within 24 hrs, we will process the order as is. At the present time, orders are shipping out in 30 days or LESS, barring back orders. Custom orders can sometimes exceed 30 days as custom orders are custom built to order.
Sometimes we encounter pricing errors or discrepancies even though they are rare. If we discover a pricing discrepancy with an order, we will place the order on hold until we can contact the customer with the correct pricing. After consulting the customer we will either proceed or cancel the order per the customer’s instructions.
RUSH ORDERS
Rush orders and orders with delivery deadlines may be subject to an expedite charge due to the unusually short manufacturing lead time. A guaranteed freight delivery service is highly recommended and may be subject to an additional charge. GlasslessMirror.com cannot be held liable for late shipments if a guaranteed freight service is waived by the customer.
PRICING & DESIGN
Product prices are good for 30 days from date of your sales quotation for written quotations only. Verbal pricing quotations are not binding. All products design and prices subject to change at any time without notice. Quoted freight may change at any time due to conditions that are beyond our control.
WARRANTY
Product warranties are covered as per the terms of the manufacturer specific warranties as described.
PRIVACY
We respect your privacy and we are committed to protecting it. We will never share, sell, trade or give any 3rd party your personal information without your advance permission or unless ordered by a court of law. We will only request your email address in order to be able to reply to you for the following reasons: Product sales or technical questions. Product or shipping pricing. Sales quotations. Order confirmations or invoices. Shipment status. Order follow up. Feel free to contact us at info@syclonecorporation.com if you wish to have your email removed from our database or if you have received any unwanted or unsolicited emails or emails purporting to be sent from our database.